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Frequently Asked Questions

Have any questions? Check out answers to some of the most common questions we receive from our clients. If you don’t find what you are looking for on this page, feel free to contact us. We’re always happy to help.

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Frequently asked question

  • Pricing and payment

    • Our services page gives you an idea of the minimum we offer. However, if you need additional services, please let us know. We’ll be happy to provide a custom price based on your requirements.

    • All recurring charges are invoiced with a 7-day clearance. If we don’t receive your payment within 7 days, a $25 late fee will be applied. However, we are flexible and value communication. If you notify us in advance about the delay, we may consider waiving the late fee.

    • If we’re unable to design a website you love, we’ll gladly offer a refund. However, if you’ve already approved our design and it’s in or beyond the development stage, we won’t be able to issue a refund.

  • Plans

    • Our monthly plan is ideal for small businesses that want a high-performing website but don’t want to incur a high upfront cost or deal with the hassle of managing a website. With this plan, we’ll build the website for you and provide ongoing support and maintenance for a fixed monthly fee.

    • We believe in earning your business through the results we deliver, so you are free to cancel your plan at any time. However, if you cancel within the first 8 months, we will charge you a fee to cover the costs of the work done so far. After 8 months, you can cancel without any extra fees.

    • Yes! If you decide to return to Clef Web Services, you will need to sign a new 8-month contract with us.

  • Websites

    • To get started, book a free consultation with our team. One of we will contact you as soon as possible to discuss your needs and guide you on the next steps forward.

    • We hand-code every website from scratch – no page builders or WordPress templates. That’s why our websites load instantly, rank higher and deliver better results.

    • You can reach out to us through our email. support@businessname.com.

    • Search Engine Optimization (SEO) is the set of practices that help websites rank higher on search engines. Without SEO, your customers may not be able to find your business on search engines like Google.

    • We provide secure hosting solutions for our clients. Hosting is included in our monthly plan at no extra cost. For those on our one-time payment package, we offer secure hosting for a fixed fee of $25 per month.

    • Building a website can help you establish an online presence, attract more visitors, increase sales, and gain a competitive edge in your industry. If potential customers search for your website and can’t find it online, they will go elsewhere. So, if you don’t have a website, you are leaving some dollars on the table for your competitors.

    • For clients on our monthly plan, our team offers ongoing support and maintenance services to ensure your website remains fully functional. We’ll take care of everything, from regular updates, troubleshooting, and performance monitoring to continuous SEO optimization.

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